Shipping Policy

Last updated: July 21, 2026

Here's what to expect on shipping for your PawCast order.

1. Where we ship

We currently ship within the United States. We are not shipping internationally at this time.

2. Your order is a reservation from our next production run

PawCast is currently sold as a reservation from our next production run. Units are expected to ship within about 8–10 weeks of your order. If the timeline shifts materially, we'll email you — and if we can't ship within that window, you can wait for your PawCast or cancel for a full refund. See our Return & Refund Policy.

3. Shipping cost

Shipping is not included in the device price. The cost shown at checkout is an estimate. Because your order is reserved ahead of a production run, actual shipping costs may change before your order ships. If they do, we'll email you before shipping: you can pay the difference, or cancel for a full refund of everything you've paid. The price also covers applicable import and customs-clearance costs. Sales tax is added at checkout where applicable.

4. Delivery time after shipment

Once your order ships, delivery within the United States typically takes 7–12 business days.

5. Order updates & tracking

We'll email you at key milestones and send a tracking number and link as soon as your order ships.

6. Address changes

Email support@pawcastcam.com as soon as possible and before your order ships. We can't guarantee an address change once an order has shipped.

7. Damaged in transit or lost packages

Contact support@pawcastcam.com with your order number and photos of any damage. If the carrier can't resolve it, we'll help sort it out.

8. Contact

Questions about shipping? Email support@pawcastcam.com.